Most of our orders are shipped 1-3 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-6 business days of its ship date. If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Shipping costs are nonrefundable. We are unable to ship to PO Box and military addresses. Cult Gaia is not responsible for packages once they have been scanned and delivered.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.
Prices or shipping costs on the site do not include taxes and duties.
We currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.
If the customer refuses the delivery due to the import duties and fees, taxes and any other charges and fees, the package will either be destroyed or returned to it’s sender, in those cases, any additional fee occurred will be the responsibility of the customer and original order will NOT be refundable. All International orders are FINAL SALE and may not be returned or exchanged. Cult Gaia is not responsible for international shipments lost in transit.
Orders placed with CULT GAIA will generally ship 1-3 business day, if purchased before 12:00 PST. If you need to place an order for rush shipment please contact us at firstname.lastname@example.org. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email.
We accept returns on all full-price orders* within 7 days from the day the merchandise is delivered. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in. Cult Gaia boxes should not be used as the actual shipping box. Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise. An estimate of your refund will be sent and will include estimate shipping costs to return your purchase. If no notice is received you may contact us directly for an estimate.
*Please Note: Items that qualified for free shippingthat are being returned without an exchange will have our standard shipping charges deducted from the refund or credit.