Orders placed with CULT GAIA will generally ship 1-3 business day, if purchased before 12:00 PST. If you need to place an order for rush shipment please contact us at firstname.lastname@example.org. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email. If you wish to cancel an order placed on our website, please email email@example.com as early as possible.
RETURNS & EXCHANGES
We accept returns on all full-price orders* within 7 days from the day the merchandise is delivered. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in. Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise.
*Please Note: Items that qualified for free shipping that are being returned without an exchange will have our standard shipping charges deducted from the refund or credit.
To return unwanted items please visit our Return Center.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.
*Orders placed during online sales/promotions are final- no refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.
16300 Roscoe Blvd. Suite 150
Van Nuys, CA 91406
Reach us at: (818) 894-2525 x 6710