FAQ


Ordering

Where is my order?

Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear.

The item I want is sold out. Is it coming back?

The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.

What does it mean if an item is available for Preorder?

The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want.  The item will be shipped by the date shown in the product description.  Please note that your card will be charged fully when a preorder is placed.  This is the only way we can allocate the item to you. 

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need.  Everything ships out pretty quickly but we will do our best to catch your order! ONCE AN ORDER HAS SHIPPED WE CANNOT CANCEL THE ORDER. Please email us immediately at orders@cultgaia.com.  Should you decide to cancel your order, we will refund you within 5 to 10 business days, dependent on your payment method and/or card issuer. 

Do you have any offline store locations?

 You can see our retailers here.   

How can I return my order?

You can visit this link to view our return policy and return your order. Please also visit our Policies section for more details on returns.

Shipping

How fast is your shipping?

Most of our orders are shipped within 24 hours of purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-6 business days of its ship date. If you need your item(s) sooner, please select the expedited shipping option.  Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Shipping costs are nonrefundable.

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery. 

Method

Cost

Expected Arrival

Ground Shipping

$7.50

3-6 Business Days

2 Day Shipping

$18

2 Business Days

Overnight Shipping

$28

1 Business Day

 

How long does shipping take internationally?

Method

Cost

Expected Arrival

DHL Priority

$48

3 Business Days

 

How much duties and taxes will I have to pay?

 Prices or shipping costs on the site do not include taxes and duties. 

We currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to. 

 If the customer refuses the delivery due to the import duties and fees, taxes and any other charges and fees, the package will either be destroyed or returned to it’s sender, in those cases, any additional fee occurred will be the responsibility of the customer and original order will NOT be refundable.

 Are your products manufactured ethically?

All our products are made by happy hands.  We’re proud to say that we’re uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly.

 Contact

 Email us at hello@cultgaia.com

 Who can I contact about press inquiries?

 Please email hello@cultgaia.com with any press inquiries.

 

Please visit this link to inquire about wholesale. 


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